How we work
Investing in a new kitchen should be an exciting, creative, and enjoyable process. Our aim is to ensure that it is. We listen to your ideas, work closely with you through all the stages, from design to completion, to ensure a completely successful project: a kitchen that you are truly proud of.
The first step is to give us a call on 01363 773533, or come to see our showroom and workshops in Crediton, Devon. Tell us about your ideas, any thoughts on styles you like and your budget. We will arrange for one of our experienced kitchen designers to visit you at home, at your convenience.
From the initial consultation (which is both cost and obligation free) to the final fitting in your home, our experts will help you to get the kitchen that meets all your needs, today and in the future.
Designing your kitchen
The first home visit will include taking detailed measurements, fully discussing your ideas, requirements and preferences. Our kitchen designer can help evolve your ideas considering both the function as well as the aesthetics of your new kitchen. Often ideas can be found in your own home - such as a beautiful stained glass window in the hall - and this can then be incorporated or echoed in the finishing touches in your new kitchen.
Upon agreeing the key points, an outline plan will be drawn up with a quotation. A further visit will be arranged to show you samples and illustrations of the initial concepts, design and materials. Further amendments will be made until you are entirely satisfied. Only then will a final plan and detailed quotation be drawn up for your approval.
Approving the design
When you are completely satisfied with our proposal, we will send a letter of confirmation, discuss convenient dates for instalment, and take an initial deposit. We arrange a final check survey by one of our professional fitters prior to placing the order with our workshops.
Our kitchen fitters are very experienced and it is their job to ensure that the installation takes place with as little inconvenience as possible, but naturally there will be some noise, dust and interruption to water, gas and electricity. We also offer ‘supply only' to those customers who like to arrange their own fitting.
We will provide you with a general information pack for your new kitchen. However, our service doesn't stop here: if you have any questions or unforeseen problems, please call us - we'll be there to assist you. Then it’s all yours to enjoy.
We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.
To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.
As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.
Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0333 241 3209.